At Sidhya – Blending Purity, we are committed to delivering the finest quality millet-based products, including Millet Rice, Millet Flour, Millet Rava, and Chilla Mix. Your trust matters to us, and we aim to make your shopping experience at sidhyapurity.com smooth and worry-free.

This Refund & Cancellation Policy explains the terms under which you can cancel an order, request a refund, or exchange a product.

1. Order Cancellation

Before Dispatch:

• Orders can be cancelled by contacting us at +91 7845945371 or info@sidhyafoods.com within 12 hours of placing the order or before dispatch, whichever is earlier.
• If payment has already been made, a full refund will be initiated.

After Dispatch

• Once the order is shipped, it cannot be cancelled.
• However, you may still be eligible for a refund or replacement under the conditions mentioned in Section 2.

2. Refund Conditions

Refunds are applicable only under the following circumstances:

• You received a damaged, defective, or expired product.
• You received the wrong product (different from what you ordered).
• The product was lost in transit and not delivered.

Refunds will not be provided for:

• Change of mind or dislike of taste/texture.
• Products returned without original packaging or proof of purchase.
• Orders where the delivery was unsuccessful due to incorrect address or customer unavailability.

3. Refund Timelines

• Once your return/refund request is approved, we will initiate the refund within 7–10 business days.
• Refunds will be credited back to the original mode of payment (Credit Card/Debit Card/UPI/Net Banking).
• Depending on your bank or payment provider, the credit may take additional time to reflect in your account.

4. Exchange Policy

• Exchanges are available only if you received a wrong or defective product.
• Exchange requests must be raised within 48 hours of delivery by emailing info@sidhyafoods.com with order details and photos of the product.
• Subject to stock availability, a replacement will be shipped at no additional cost.

5. Non-Returnable Items

Due to the nature of our food products, the following items are non-returnable and non-refundable:

• Opened or partially used packages.
• Products returned without proper storage conditions.
• Perishable food products that are safe and correctly delivered.

6. Shipping Charges

• If a product is eligible for a refund or replacement due to our error (damaged/defective/wrong item), shipping costs will be borne by us.
• If the return is initiated for reasons not attributable to us (e.g., incorrect address provided by customer), shipping charges are non-refundable.

7. How to Raise a Refund/Exchange Request

To raise a request, please follow these steps:

• Contact our Customer Care Team within 48 hours of delivery.
• Share your order number, product details, and photos (if applicable).
• Our team will verify the request and guide you through the return/refund process.

Call Us: +91 7845945371
Email: info@sidhyafoods.com

8. Legal Compliance

This policy is governed by the provisions of the Consumer Protection Act, 2019 and applicable Indian e-commerce regulations.